Opening: Computer Support Technician

Dayton, OH - Full Time - Posted March 18, 2024

Summary

I will put this out. CREEK TECHNOLOGIES is seeking a full time, on-site Computer Support Technician in support of the Enterprise Service Desk (ESD) with 88 CS Wright Patterson AFB Ohio. The successful candidate provides end user support to include tracking of incident/service requests; utilizing BMC Remedy; providing hardware/software configuration of desktop, laptop, thin clients, mobile devices, printers, and scanners support. Other support activities include installations, moves and changes, asset management, wireless device, and mobile computing support.

Creek Technologies Company provides a competitive benefit package which includes:

Medical, Dental, and Vision Insurance
401k plan
Education Reimbursement
Paid Time Off/Paid Holidays

Responsibilities

Level 1, Initial Contact and First Touch Resolution: Accepting calls from customers and resolving issues by phone, generate incident reports (trouble ticket) describing the problem, being sure to note pertinent user information (e.g., location or asset), providing initial troubleshooting to resolve the issue, if possible, either by walking the customer through the problem or by taking control of their desktop remotely
Level 2, Detailed or Remote Resolution: A service desk Computer Support Technician works incidents not resolved at Level 1 Enterprise Service Desk by using detailed problem analysis and remote management techniques to resolve the incidents. A NCC service desk CST also supports customer walk-ins including Common Access Card (CAC) Personal Identifiable Number (PIN) resets, NIPRNet/SIPRNet account resets and VIP service requests
Level 3, Touch Labor: This position works the issues not resolved at Level 2 or may require further troubleshooting or hands-on support. If necessary a CST will be dispatched to the user’s location.
At any point in these three (3) Levels, technicians are empowered to route a ticket to Tier 2

Qualifications

(Required) Education: High School
(Required) Certification: CompTIA Security+ ce
Experience: 1-3 years’ experience
(Preferred) Experience using SharePoint
(Preferred) Familiar with Remedy ARS
Federal contractors and subcontractors are regulated by statutes and Presidential executive orders and regulations issued by executive-branch agencies authorized to implement and enforce them. E.O. 14042 requires full vaccination of Federal government contractor employees against COVID-19. Per E.O. 14042 guidelines, you will be required to be fully vaccinated before your start date. Employees are considered fully vaccinated two weeks after completing the second dose of a two-dose COVID-19 vaccine or two weeks after receiving a single dose of a one-dose COVID-19 vaccine.

Clearance

Must possess the ability to obtain a DoD Secret Security Clearance (CreekTech will sponsor employees to obtain the appropriate security clearances)

Salary Range

Commensurate with education and experience.

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